SHADEN GROUP - Leading Cleaning Company » Policy of Quality

Guarantee liability

admin — Wed, 27 Jan 2010 07:06:24 +0000

Guarantees of the supplier. “Specifications” on Cleaning service of buildings and constructions “, point 9.

The Executor of service guarantees conformity of the given cleaning service and/or services in cleaning and/or other services to requirements of specifications in the volume to the contract on granting of services.
In a case when the Executor because of unforeseen conditions has no possibility to accomplish the service, the paid (listed) sums are subject to return, according to the current legislation.
The Executor has a responsibility for default or inappropriate accomplishment of services in front of the Customer according to the Law of Ukraine “About the Protection of the Rights of Costomers”
At attraction of the third parties the Executor reserves responsibility for granting of services.

Staff Professional Training

admin — Sat, 23 Jan 2010 15:16:02 +0000

Staff Professional Training

The Department of Staff Training was organized in our company as an independent link in January 2006. The experienced specialists of different cleaning, technologists and consultants work in the Department. They have a big work experience in the staff training and developing of cleaning methods. That’s why they successfully train qualified staff, who can work at the objects of different complexity.

Department functions:

Providing the constant increasing of professional knowledge level and skills of employees
Providing the effective education of the all categories of employees
Preliminary education, education for category increase, and also the seminars and practical trainings about new cleaning technologies, novelties of techniques and cleaners. The education is held in the modern training-center, where there’re all necessary methodical manuals and equipment
Providing the system to help the new employees to adapt
Analysis of the results and the efficiency of the education, working out the offers on perfection forms and methods of training and improvement of professional skill, measures on elimination of lacks

Requirements to the Quality of Cleaned Surfaces

admin — Sat, 23 Jan 2010 15:02:23 +0000

№	Type of cleaning	Type of surface	Quality of surface after cleaning	Method of control
1	Removing of type and trash	1.1 Firm and half-firm flooring, walls etc.	Absence of trash, dirt, dust and trash under the furniture, in the corners, on the plinths and in the other hard-to-reach places, and also the rests of wiping materials	Checking
		1.2. Carpets, carpet coverings, upholstered furniture and car saloons	Absence of down, dust of the carpet’s pile or on the trimming material	Checking
2	Removing of dust	2.1. Firm flooring, walls, interior details	Absence of non-removed stains	Checking
		2.2. Carpets, carpet coverings, upholstered furniture and car saloons	The paint of carpets should be steady to the influence of stain-removers. The inappropriate faults: traces of paint on the white fabric, washed in the stain-remover solution, after the applying to the surface of carpet: non-removed stains except for those, which should be removed by destroying of paint of pile; big stains; stains around the removed pollution; damaging of fibers structure; decolouration of the surface.	Checking
3	Damp cleaning	3.1 Firm and half-firm flooring	Absence of down; dirt; dust and other firm pieces in the hard-to-reach places; stains, left after moping or by the nozzle of machine; extra-dampness; loosing of shine of the flooring. The cleaned surface should be slippery after the drying.	Checking should be done no later than after 30 minutes after the cleaning.
		3.2. Walls	Absence of stickiness of the surface, stains, dried drops and the other kinds of pollutions, which may cause the destroying of walls structure and its surfaces.	Checking should be done no later than after 30 minutes after the cleaning.
		3.3. Windows, mirrors, glass surfaces.	Absence of dirt, dust on the glasses and frames, stains, finger prints, dried drops of the cleaning remedies, dullness, rests of wiping materials fibers.	Checking should be done no later than after 30 minutes after the cleaning.
		3.4. Carpets, carpet coverings, upholstered furniture and car saloons.	Safety of integrity, color and the sizes of carpet products; absence of non-dried fibers in the base, absence of stains, decoloration and dullness of color; absence of traces of used equipment. The deformations of pile, rests of the cleaners aren’t accepted; in this case the pile is sticky and foamy. The changing of lining sizes should exceed 3%. The index of dampness of carpets shouldn’t exceed 20% after 24 hours after the cleaning; it’ll correspond to the standard of defining of superficial effect – 80 units. The rest containment of superficially active parts shouldn’t exceed 50% of the preliminary quantity of superficially active parts in the working solution of washing remedies.	Changing of the lining sized, the left dampness, containment of superficially active parts.
		3.5. Sanitary and technical equipment and water-proof surfaces.	Absence of cement coating and lime deposits, water and urinal stones, and deposits, soot, grease and stains of rust, deposits of dirt, rests of soap and oxidation in the hard-to-reach places, behind the cranes, around the loops of seating places, stains on the metallic pieces, smells, rests of cleaners except for those which can’t be removed according to the producer’s instruction.	The requirements to the quality of cleaning and disinfection in the public places.
		3.6 Kitchen, trade and mechanic equipment	Absence of dirt, grease, rests of food, fingerprints on the external surfaces.	Requirements to the quality of cleaning for enterprises of public food services and industrial trade.
4	Polishing	4.1. Furniture and metallic surfaces	Absence of stickiness and rests of polisher, unevenness of shining.	The white fabric, which is applied to the surface, shouldn’t have the rests of polisher.
5	Dry cleaning	5.1. Firm and half-firm flooring etc.	Absence of traces of non-mechanical influences, cleaners, wax, polishers, membranes of protective solutions.	The hydrogenous index of pH of damp surface should be from 6 to 86.
6	Applying of mastic	6.1. Half-firm flooring	Increasing of steadiness to the abrasion and appearance of stains from the hills by means of firm wear-proof and water-proof nonskid membranes with mate shine or glance shine; absence of slippery surfaces, deterioration of flooring quality. The polishing covering should be of high resistance to water.	According to GOST 24455
7	Applying of protective solutions	7.1. Carpets, carpet coverings, upholstered furniture, car saloons, wall-papers	Reducing of decoloration, increasing of resistance to dirt	Checking
		7.2. Firm flooring	Increasing of anti-slippery resistance and steadiness to the influence of soles, easing of everyday cleaning	Checking
8	Priming and varnishing	8.1. Half-firm flooring	The same as for 6.1; the varnished surface of the floor should have the even shine. The difference of indexes of shining shouldn’t exceed 5%.	According to GOST 16143 and GOST 24404
9	Polishing and crystallization	9.1. Firm flooring	Absence of slippery surfaces and deterioration of flooring quality. The surface should have the even shining after crystallization. The difference of indexes of shining shouldn’t exceed 5%.	Before the beginning of crystallization, the oxide index of pH of washed floor should be from 6 to 8. The shining of covering should be according to GOST 16143 and GOST 24404.
10	Cleaning with applying of antistatic	10.1. Office technique, computers, apparatus	Absence of dust in the hard-to-reach places, rests of wiping materials fibers, stains and fingerprints	Checking
		10.2. Carpets, carpet coverings, upholstered furniture, car saloons	Absence of fiber sticking, changing of color, reducing of durability of trimming materials, reducing of pollution level	Checking
11	Cleaning	11.1. Metallic surfaces	Absence of dust, stains, fingerprints	Checking

() Политика качества

admin — Wed, 20 Jan 2010 09:29:04 +0000

Lady and Gentlemen!

From the 1st of September 2005 of Quality and Technology Department starts its work in our company. The best specialists in Ukraine make the team.

It consists of chemists-technologists and audit specialists. The first professionals select the most efficient and certified detergent. The second check the job of Express Department before showing it to the customer. There’re some other specialists in the team, who earlier worked at the corresponding field.

Department has the following function:

Estimation of the quality of job execution on the objects
Estimation of staff’s look
Control for the job technology observance
Control for the professional cleaners and equipment using
Creating new technologies

Please leave your responses at quality@shaden.ua. Your requests and remarks will be considered. Please don’t forget to leave your name and contacts.

Referances and responses

admin — Wed, 30 Dec 2009 08:38:53 +0000

Trade and Office Center «Мандарин Плаза» (Mandarin Plaza)
Every day the company shows a wide spectrum of cleaning services: washing of any surfaces, dry cleaning of coverings, high-rise works and lots of other stuff, which is made in workmanlike manner and in time. Distinctive features of the company are the high professional level of top-management and personal approach to problem solution.

Carlo Pazolini Group Ukraine
Fa?ade windows washing was made in workmanlike manner and in time, even though the terms were short and the team was working at the couple of projects at the same time.

«ВнешЭкспобизнес» (VneshExpobusiness)
The proper job organization, high professionalism, fast realizing the client’s needs – that are the features of a real professional. A real professional means Shaden Group.

Shopping mall «Городок» (Gorodok)
During the time of our cooperation with Shaden Group we treat the company like a partner, which is trying to understand our need and offer the proper solution to our problems.

HCM Group
During our partnership with Shaden Group the company showed itself as a trustworthy partner, who meets the even the highest requirements of the customer.

Closed corporation “Цифровая сотовая связь Украины” (The Digital Cellular Connection of Ukraine)
The specialists of Shaden Group accomplished the complex cleaning of the central office of our company in a really professional way, with high quality and in time.

LG Electronics Inc.
Dry cleaning of the carpet was made fast, carefully and in a workmanlike manner. We advise other companies to work with Shaden Group.

Auto show “Skoda”
Cleaning of the show window was done professionally and fast.