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Cleaning Fights for the Cleanliness, “Torgovuj Expert”, № 8 (49) August 2007

Cleaning of the Trade Objects

It’s not clean in places, which are cleaned – it’s clean it places, which are not littered. But the cleanest are places, which are regularly cleaned and not littered. Besides, it’s done by means of special equipment and proper cleaners. If you want it or not, the dirt is accumulating with time, especially when lots of people attend the premises, for example in the shopping malls and trade centers. You’ll never do without cleaning here. The cleaning may be done by the cleaning department of shopping mall or by the employees of the cleaning company.

Cleaning? Cleaning!

Lots of shopping and entertaining centers use the cleaning services right now, for example Alta-Center, Arena City, Magelan, Mandarin Plaza, Promenada and Piramida. However Iryna Kladko, the leading marketing specialist of Shaden Group, claims that job of cleaning companies is still associating with regular cleaning, which cost money. Artem Kovalevsky, the marketing specialist of Den, agrees with this opinion:

“Not everybody realizes the expediency of specialized cleaning companies’ services. In other words, not everybody is ready to pay for effective cleaning. However I need to notice that cleaning business grows each year – slowly, but confidently.”

According to the opinion of specialists, collaboration of cleaning companies with shopping and entertaining malls is profitable for the last ones because of the following reasons:

• A customer isn’t worried with the problems of hiring, paying of salary, holiday pay, sickness pay and other details
• The expenses of cleaning the premises are deducted from the taxable income. While keeping the own cleaning service, you have to pay different taxes and social deductions from the salary fond
• You don’t need to pay for buying of expensive cleaning technique, corresponding you don’t have expenses for its maintaining, repair and replacement
• The premises are cleaned by specially trained employees with high-quality professional chemicals, specialized technique, the technologist of cleaning companies chose the optimal remedies for cleaning, which are good for removing the stains from different surfaces
• The cleaning companies keep the industrial climbers in the staff, which are attracted for high-rise washing of windows, facades cleaning, removing of snow from the roofs

At the same time the consequences of non-qualified cleaning may be really deplorable ones: in the best case it’s a bad mood of management and long terms of order performance, in the worst case these are spoilt stuff, upholstering, trimming and surfaces. For example, improper chosen chemicals (which is too strong) may corrode the enamel of sanitary engineering and cause its oxidation; it also may be reason of stains on the facades, which are really difficult (sometimes impossible) to remove.

To avoid these incidents, the employees of cleaning companies remove the pollutions from the surfaces by special technology.

“When they deal with the rare covering, which they haven’t worked with before, the technologists of the company check the qualities of the material, chose the chemicals for its cleaning, which aren’t going to spoil it. Afterwards they try to remove the dirt on the small area of covering. If the covering is too light and the stains may be easily left on it, we look for the same covering sample and try to remove the stains on it in order to check the action of chemicals”, Iryna Kladko tells.

Check It Out: Professional Cleaning

When we speak about hiring a cleaning company for working in the shopping or entertaining mall, we face the question of price. The price is affected by some factors:

• You need to pay for the service employees job
• You need to pay for the support consumables and technique amortization
• You need to pay for the volume of jobs and terms of order performance

The price also depends on the form of collaboration. According to the words of Artem Kovalevsky, the contract for single performance of jobs or long-term contract may be concluded between a trade center and a cleaning company. The long-term contract is essential, when it’s about the daily complex cleaning of premises. The standard set of jobs by daily complex cleaning includes: dry and damp cleaning of the carpets and upholstered furniture; damp cleaning of floors (with using of cleaning technique if needed), dust removing, mirrors wiping, trash removing, cleaning of bathroom and kitchen, care of plants and refilling of support consumables (soap, toilet paper, paper towels etc.). If necessary, the additional specialized jobs are done.
Amongst the most essential services (about 70% of the whole number of orders) is general (complex) cleaning. The process generally includes the washing of windows, processing of floors, deep cleaning of carpets, bathroom cleaning, cleaning of any surfaces according to the requirements of the client.

“The average price of these jobs in Kiev is 6-15 grivnas for one sq. m; the general cleaning of offices costs 4-10 grivnas for one sq. m. However it’s necessary to notice that if the contract for complex long-term service is concluded, the price of specialized single services may be 10-30% lower depending on the object”, Artem Kovalevsky states.

“During the cleaning of shopping and entertaining malls the big attention is paid to the glass facades, because they get stains after the rain. It’s especially important to deal with the specific coverings: different kinds of tile and stone, which require the special remedies. During the everyday cleaning it’s important to remember about polishing of metallic surfaces. Besides, it’s necessary to periodically wash the sun-blinds at the summer terraces – this is a laborious job, which requires lots of time. Often the same details are discussed during the concluding of contract, that’s why the price isn’t a surprise for the customer. If something was missed or wasn’t planned, the proper decision may be found during the collaboration”, Iryna Kladko says.

While telling about the collaboration between the cleaning companies and shopping malls, the leading marketing specialist of Shaden Group notices that the schedule of works is defined by the customer according to the working hours of the center.

“It may be early in the morning, late in the night or 24-hours. We also provide the maintaining cycle, which is aimed at the removing of accidental pollution, which appear during the cleaning”, the specialists sums up.

Don’t Worry – Technique Works

The professional cleaning differs from the non-qualified cleaning by using of corresponding equipment. Aleksej Ponomarenko, the regional manager of Reccom, emphasizes on using the special technique in shopping and entertaining malls, such as vacuum cleaners and floor-washing machines (electric besom) and floor-polishers.

The vacuum cleaners for cleaning may suck the dry dust and dampness. Besides, there’s a special class of vacuum cleaners, which thanks to its reliability, productiveness and different possibilities has well recommended itself in different spheres of cleaning. During the cleaning of surfaces the washing vacuum cleaner sprays the chemical and sucks it through the nozzle at the same time. It’s necessary for avoiding the stains of chemicals on the surfaces after cleaning.

“I should notice that there’re special vacuum cleaners, which are fixed with belts on the back. They are used in the places, where it’s not really comfortable to carry a bulky vacuum cleaner, for example in the cinemas”, Aleksej Ponomarenko tells.

The washing machines are used for damp cleaning of firm flooring on the big areas. More often they are used while cleaning of shopping malls and warehouses. These machines provide the cleanliness of flooring and simultaneously polish the surface by means of brushes. Using of special chemical solvents provides the hygienic cleaning. Today different floor-washing machines are represented in Ukraine: from the simple and compact ones to big self-propelled machines, which have a seat for the driver.

In places, where the machine can’t be turned around, the floor-polishers are irreplaceable. They help to clean the premises of small and medium area, loaded with furniture. These machines are able to clean both firm and textile floor coverings.

It’s vital to notice the special group of cleaning technique – the steam-generators. Their uniqueness is in using of the natural cleaning strength of steam and avoiding of chemicals. The steam-generators are able to clean the tile covering of mirror, smooth surface of furniture.

“The self-respecting cleaning company should have all the above listed equipment. But more often the presence of certain technique depends on the sphere of cleaning company activity. In the enterprises, which specialize at the cleaning of shopping and entertaining mall, supermarkets and warehouses, the floor-washing machines are the necessary element.

I’d like to pay attention at the fact, that cleaning equipment was specially created for simple using. All details may be easily assembled, there’s no necessity to go through the special training for learning how to use the machine. It’s enough to carefully read the manual about its exploitation”, the regional manager of Reccom Ltd. says.

Comments

Iryna Kladko, the leading marketing specialist of Shaden Group:

— During the last few years different complexes are built in Ukraine, especially in Kiev. It’s done at the big areas, which should be served both after the construction and daily. Just a couple of trade objects have their own cleaning departments.

Right now most of our customers have appreciated the advantages of work according the long-term contract, when the necessary types of works are listed for a long while. The client doesn’t worry about the cleaning at all.

Talking about the collaboration with shopping mall, it’s important to notice that some difficult situation always may appear, but they should be solved operatively and effectively, because the goal of cleaning company is to satisfy the client’s wishes. We have a department of quality, the chemicals-technologists, and professional managers for doing that.

Source: “Torgovuj Expert”

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