The world’s financial crisis increased our demand for qualitative service. Lots of constructions were stopped, and the construction of new ones was postponed for uncertain period. Fortunately the market can’t stay frozen for a long, and the demand for real estate cleaning is growing again.

Shaden Group keeps on working to become stronger instead of crisis

The company’s priority for today is a loyalty to clients, constant improving of service quality, work flexibility. The creation of staff training center improved work efficiency of the company.
The work of the business center is focused directly on service staff. These are those people who are doing the cleaning job and who are being seen by shopping mall’s visitors, office workers, etc.

The value of the education is that the employee gets basic knowledge of using cleaners and tools. Trained staff means the high quality of jobs done, high speed, proper using of equipment and detergents.

Who’s winning? This is an incontestable advantage for our clients. The financial crisis influenced on each of the enterprises, so it’s natural that everybody is trying to decrease expenses whatever possible. We can be loyal to our clients and decrease the cost of the services by decreasing the number of employees at the object. But the quality of our services is sure not to suffer from it.

Which characteristics should have the staff to make a good impression about the company? For Shaden Group these characteristics are professionalism, accuracy, consideration, ability to foresee the wishes of the client and to pick out the priorities.

What does it look like? From the very first day the employee finds themselves directly in the training center – spacious, light office, with lots of visual aids – dummies in the Shaden Group uniform, blackboards with rules and methods, flip charts, tools, cleaners samples, and different coverings.

At first the employee learns the theory. It includes knowledge about the look, tools used for professional cleaning, detergents, wiping materials. It also includes work safety measures and fire-prevention measures. For the best remembering of the material we use rebuses, plays, which teach the new employee how they should behave with the customer.

The team of trainers works with new employees. Chemists-technologists, trainers, and employees of Quality Department help the new employees to accomplish all tasks properly.

Afterwards the employees have some practical tasks, which are done under the direction of the trainer. The trainer tells them about the standards and the requirements to the job. Then the new employee starts doing the job by themselves. The trainer always gives some pieces of advice or corrects the employee if something goes wrong. If necessary they show it again. The practical task is considered to be done when the new employee learned the technology and properly performed the task.

As a last stage of education the trainer fills in the special form, which helps to control the tasks fulfillment, the progress of a new employee.

Coherency and clearness of service is a pledge of success by cleaning any real estate object. Smooth and slowly (but only from the first sight) work of the staff consists of the small and unnoticeable details. Cleaning is a set of services, which quality always maintains on the high level thanks to the constant increasing of the standards.

Source: “Invest Gazeta”